Contact Us

• Office Hours
  Customer Service / Account Assistance / Support: Monday - Friday 9am - 5pm QLD Australian Standard Time (Except QLD & National Public Holidays)
• Social
  
  
  
• After Hours
  Customer Service / Account Assistance / Support: Open A Ticket Here
• Phone/Fax
  

  QLD Tel:	+61 7 3107 7420
  NSW Tel:	+61 2 9007 2420
  VIC Tel:	+61 3 9912 1320
  SA Tel:	+61 8 8122 2820
  WA Tel:	+61 8 6365 2150
  AU WIDE Fax:	+61 7 3107 7412
  Free call On-Net:	09 9018 0000
  For non-office hours, please send us an Email!

• Other Information
  Customer Service / Account Assistance / Support: Open A Ticket Here
  
  If you have a hearing or speech impairment, you can call us via the National Relay Service:TTY users:
  Call 13 36 77, dial 0, then ask for 07 3107 7420 option 3
  Speak and Listen:
  Call 1300 555 727 then ask for 07 3107 7420 option 3
• For Billing and Complaints issues please send in writing your concern via a Ticket Here , we will try to resolve any issue raised within 24 to 48 business hours and if it needs more investigation, it will take up to 5 business days. If the issue cannot be resolved this can be escalated to the TIO . But please before you go any further read about our complaint procedure here

• Address:
  PO BOX 280, ORMEAU QLD 4208
  ABN - 80 350 232 876
• We are members of