Control Incoming Calls based on Caller ID (CID Routing)
With the CloudPBX you can control incoming calls based on Caller ID of who is calling.
For example a basic explanation, you have a priority business or customer that you would like him to contact you directly (jumping all the hops of an IVR). Obviously you can do a lot more complex things. But will keep it simple.
You have a customer that calls from 02 1111 2222 your main number 03 5555 1111 but you want him to jump your IVR/Queues/Ring Group and leaving him waiting for someone to answer him when the lines be availble and maybe when the call gets answered it needs to be transfered.
To overcome this just follow this procedure:
- Login into the CloudPBX
- Click on CALL ROUTING
- Click on CID ROUTING
- Click on ADD/NEW
In the section CREATE and fill in these entries
Caller Number - enter the phone number in E164 format 61211112222 (do not enter it in a different format), (for example if you want to divert incoming 02 1111 2222 enter it as 61211112222)
DID - Tick ANY or Choose your incoming number that shows in the list
Default Destination - Choose from the drop down menu an option
Default Extension - Choose an option (if chosing EXTERNAL you will need to enter the destination number)
Discription - Enter anything so you can regognise this rule
Enable bypass media - OFF (leave as is)
Click on CREATE at the bottom
If you want to do it by time (certain time of the day and week)
Then make sure you have a time condition rule available (can be created under TIME - TIME CONDITION)
Then edit CID rule that you created before
Scroll down to the bottom of the page to ADDED INBOUND RULES LIST
Click on ADD INBOUND RULE
Fill in the options
Rule Name - Chose the time condition
Destination - Choose from the drop down menu an option
Extension - Choose an option (if chosing EXTERNAL you will need to enter the destination number)
Click on CREATE at the bottom
Done
Now with this added rule, incoming calls from 02 1111 2222 to your main number 03 5555 1111 will only apply to the time condition you chose. Anything outside that time incoming calls are as per everyone else.
